When we get up in the morning, what we put on is very much a reflection of how we see the world and how we want it to see us.
Kenneth ColeRead
It's not about me, it's about you, the customer. And if I am effective in making what I do about you, and I can enhance you and elevate you, you will support me forever.
Interpretation
Prioritizing the needs of customers leads to lasting support and success.
This quote emphasizes the importance of customer-centricity in business. Kenneth Cole suggests that by focusing on the customer's experience and well-being, a business can cultivate loyalty and long-term support from its clientele. The underlying message is that an effective approach in business is to put the customer first, which ultimately benefits both the customer and the provider.
In practice
In a business meeting when discussing customer service strategies.
When we get up in the morning, what we put on is very much a reflection of how we see the world and how we want it to see us.
The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product.
In business, you're trying to make a buck. God was good to me and blessed me. I made some money and started this foundation years ago, and it has grown in size. With the foundation it's a lot different, because the bottom line isn't how you can make more money or get a better return, it's helping the projects that you feel strongly about move forward.
I strongly believe the business of a business is to improve the world.
The real challenge in crafting strategy lies in detecting subtle discontinuities that may undermine a business in the future. And for that there is no technique, no program, just a sharp mind in touch with the situation.
Values can set a company apart from the competition by clarifying its identity and serving as a rallying point for employees. But coming up with strong values - and sticking to them - requires real guts.
Wherever we are seeing something getting used, that to us is an early indicator that there might be something that people want. And then let's figure out how to make that great. And then let's go figure out monetization.
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