Early on I realized that I had to hire people smarter and more qualified than I was in a number of different fields, and I had to let go of a lot of decision-making. I can't tell you how hard that is. But if you've imprinted your values on the people around you, you can dare to trust them to make the right moves.
Interpretation
Effective leaders must surround themselves with capable individuals and trust their judgment.
In this quote, Howard Schultz emphasizes the importance of hiring talented individuals who are more knowledgeable in their respective fields, as well as the need for leaders to relinquish some control in decision-making. By instilling core values in their team, leaders can cultivate an environment of trust, allowing them to confidently delegate responsibilities without second-guessing their team's choices.
In practice
In a leadership seminar discussing the importance of trust in delegation.
The rules of engagement around building a brand have changed significantly over the past 10 to 15 years. Where companies at one time could spread their message through traditional marketing, consumers now seek an enduring emotional connection with the companies they patronize. The foundation of that connection is the most important characteristic of building a world-class brand: trust. Trust with your people and trust with your customers.
The future of America is not an entitlement. We have been given a treasure chest of gifts and opportunities, but some people are being left behind, and success is not sustainable unless it is shared.
Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
While their service is ending, our responsibility is just beginning!
In life, you can blame a lot of people and you can wallow in self-pity or you can pick yourself up and say listen, I have to be responsible for myself.
When I first discovered in the early 1980s the Italian espresso bars in my trip to Italy, the vision was to re-create that for America - a third place that had not existed before. Starbucks re-created that in America in our own image; a place to go other than home or work. We also created an industry that did not exist: specialty coffee.
This is what we call smart power. Using every possible tool and partner to advance peace and security. Leaving no one on the sidelines. Showing respect even for one's enemies. Trying to understand, in so far as psychologically possible, empathize with their perspective and point of view. Helping to define the problems, determine the solutions.
When I created Buffy, I wanted to create a female icon, but I also wanted to be very careful to surround her with men that not only have no problem with the idea of a female leader, but were in fact engaged and even attracted to the idea.
A leader is not someone who says: Follow me.......A leader is someone who says: I'll go first.
The day-to-day making of policy is arguing all the time. You're trying to get the right approach and the right answer, and there are moments that aren't very pleasant. But in the end, you look at the overall product.
The appointing power vested in the president imposes delicate and onerous duties. So far as it is possible to be informed, I shall make honesty, capacity, and fidelity indispensable prerequisites to the disposal of office, and the absence of either of these qualities shall be deemed sufficient cause for removal.
CEOs need to say, 'We're going to make sure this is a great environment for all types of people.' I was a beneficiary of that. I got support from the leaders of Google - all men.
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