The problem with taking offense is that it's really hard to figure out what to do with it after you're done using it. Better to just leave it on the table and walk away. Umbrage untaken quietly disappears.
Seth GodinRead
Facts are irrelevant. What matters is what the consumer believes.
Interpretation
What this quote means
The perception of consumers is more important than the actual facts about a product.
This quote by Seth Godin emphasizes that in the world of marketing and business, the beliefs and perceptions of consumers hold more weight than the objective facts about a product or service. Successful marketing relies on understanding and influencing consumer beliefs, rather than solely presenting factual information.
Themes
MarketingPerceptionConsumerBeliefFacts
In practice
Example use cases
In a presentation about branding, you could use this quote to explain the importance of consumer perception.
More from Seth Godin
All quotes →Not adding value is the same as taking it away.
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Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again
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Living with doubt ... is almost always more profitable than living with certainty. _x000D_ People don't like doubt, so they pay money and give up opportunities to avoid it. _x000D_ Entrepreneurshi p is largely about living with doubt. If you need reassurance, you're giving up quite a bit to get it. On the other hand, if you can get in the habit of seeking out uncertainty, you'll have developed a great instinct.
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The danger of the Web is that you can go from idea to public announcement in under ten minutes.
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Art isn't only a painting. Art is anything that is creative, passionate and personal. Art is the unique work of a human being created to touch another. Art is created to have an impact, to change someone else.
Seth GodinRead
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