Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.

I think the single biggest thing that money gave me-and obviously I came from a place where I was a single mother and it really was hand to mouth at one point. It was literally as poor as you can get in Britain without being homeless at one point. If you've ever been there you will never, ever take for granted that you don't need to worry. Never.

I never heard Jack Nicklaus say, 'I'm a great player,' or Tiger Woods, as a matter of fact. They just get out and do it. And I think that's far more appealing... than talking about how good you are.

I had noticed that many of these successful people, historical and contemporary, shared certain common traits. They had a way of thinking that was exceptionally fluid; they could adapt to almost any circumstance; when confronted with problems, they could look at them from novel perspectives and solve them.

To make the future demands courage. It demands work. But it also demands faith.

It has been a long road. From a mountain coolie, a bearer of loads, to a wearer of a coat with rows of medals who is carried about in planes and worries about income tax.