When you say, 'I'm sorry,' you turn people into your allies, even your partners.
Interpretation
Apologizing helps to repair relationships and build alliances.
This quote by Marshall Goldsmith emphasizes the power of an apology in fostering positive relationships. By expressing remorse or taking responsibility for actions, individuals can mend rifts and transform adversarial dynamics into cooperative partnerships, thereby enhancing collaboration and mutual support.
In practice
In a team meeting, I might say, 'I'm sorry for the oversight, let's work together to fix it.'
Active questions are the alternative to passive questions. There is a huge difference between, 'Do you have clear goals?' and 'Did you do your best to set clear goals for yourself?' The former is trying to determine the employee's state of mind; the latter challenges the employee to describe or defend a course of action.
Treat every piece of advice as a gift or a compliment and simply say, βThank you.
The only thing I don't think people don't understand about good leaders is that they're both good and lucky. A lot of it is timing.
Life is short. Do whatever you can to help people - not for status, but because the 95-year-old you will be proud if you did help people and disappointed if you didn't.
If we become aware of what's happening before we act, behaviour becomes a function of choice rather than a result of an impulse or trigger. You begin to control your world more as opposed to the outside world controlling you.
A leader who is self-aware enough to know that he or she is not adept at everything is one who has taken the first step toward being a great leader.
It was just enough to sit there without words.
Maybe you are homophobic a little bit, but then you see me, and you've always loved me, and you love the way I play, and your kids love me. And then you're like, 'Oh, that's OK. It's fine.' Once it gets a little bit more personal, it helps break down those barriers.
There is a huge sense of loneliness as people leave villages and move to cities. It's hard to find that human connection as you move away from where you started.
We should ever conduct ourselves towards our enemy as if he were one day to be our friend.
Sorry is the Kool-Aid of human emotions. It's what you say when you spill a cup of coffee or throw a gutter ball when you're bowling with the girls in the league. True sorrow is as rare as true love.
Now that I'm suffering, I feel closer to people who suffer more than I ever did before. The other night, on TV, I saw people in Bosnia running across the street, getting fired upon, killed, innocent victims....and I just started to cry. I feel their anguish as if it were my own. I don't know any of these people. But - how can I put this? I'm almost......drawn to them.
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