The minute you do any layoffs, you might as well lay off the whole joint because everybody forgets about the customer and worries about their job security.
Interpretation
Layoffs can disrupt a company's focus on customer service, as employees become preoccupied with job security.
In this quote, Steve Wynn emphasizes the negative impact layoffs have on a company's culture and operations. He suggests that once layoffs are initiated, employees become fearful and distracted, leading them to prioritize their own job security over the needs of the customer, which ultimately undermines the business's success. This highlights the importance of maintaining a stable workforce for ensuring customer satisfaction and operational continuity.
In practice
In a staff meeting to discuss company strategies, you might reference this quote to highlight the importance of employee well-being.
I say don't overreact; cool your jets. Focus on things that you can control: your business, your employees' welfare, your guests, and the quality of the product that you dish up. Do that, keep your chin down, pay attention to business, and the sun will come up tomorrow. That's the way I figure it.
Other people's successes are good news - for them and for you. Good for you because they show you a way to go.
America's commitment to collective defense under Article 5 of NATO is a sacred obligation in our view - a sacred obligation not just for now, but for all time.
Every action in company ought to be with some sign of respect to those present.
The really expert riders of horses let the horse know immediately who is in control, but then they guide the horse with loose reins and very seldom use the spurs. So it was with our chief [William Rehnquist]. He guided us with loose reins and used the spurs only rarely to get us up to speed with our work.
There's an enormous number of managers who have retired on the job.
As soon as I came in as leader, we had seven weeks to an election, so we had to be entirely focused on the job we had in front of us.
I once played a sheriff who thought he could do the job without a gun. I was dead in twenty-seven minutes of a thirty minute show.
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