I'm a hard worker and love my work. I have felt pulled toward work. And it's a pull I have ferociously had to counter to make room for my family.
Arlie Russell HochschildRead
Most of us have jobs that require some handling of other peoples' feelings and our own, and in that sense, we are all partly flight attendants.
Interpretation
What this quote means
We all manage emotions in our jobs, similar to flight attendants who handle passengers' feelings.
In this quote, Arlie Russell Hochschild suggests that many professions involve the emotional labor of managing feelingsβboth our own and those of others. By likening ourselves to flight attendants, she emphasizes the universal aspect of this responsibility, highlighting the importance of empathy and emotional intelligence in various workplaces, not just in service industries.
Themes
Emotional LaborEmpathyRelationshipsFeelingsWorkService
In practice
Example use cases
This quote could be shared in a team-building workshop to emphasize the importance of emotional awareness.
More from Arlie Russell Hochschild
All quotes βThe focus of our public discourse has been on how American companies are competing with Japanese, German, and other foreign companies. What this allows us to ignore is how each of those American companies is really in competition with the families of the workers. That's the real competition.
Arlie Russell HochschildRead
What emotions would we experience if we weren't working ourselves to death? What wishes drive us? What fantasies hitch themselves to our continual busyness? Only when we step away from our frenzy can we know.
Arlie Russell HochschildRead
No work-family balance will ever fully take hold if the social conditions that might make it possible - men who are willing to share parenting and housework, communities that value work in the home as highly as work on the job, and policymakers and elected officials who are prepared to demand family-friendly reforms - remain out of reach.
Arlie Russell HochschildRead
In response to our fast-food culture, a 'slow food' movement appeared. Out of hurried parenthood, a move toward slow parenting could be growing. With vital government supports for state-of-the-art public child care and paid parental leave, maybe we would be ready to try slow love and marriage.
Arlie Russell HochschildRead
Could it be, I wonder, that there is such a thing as a wantologist, someone we can hire to figure out what we want? Have I arrived at some final telling moment in my research on outsourcing intimate parts of our lives, or at the absurdist edge of the market frontier?
Arlie Russell HochschildRead
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