In management, the first concern of the company is the happiness of people who are connected with it. If the people do not feel happy and cannot be made happy, that company does not deserve to exist.
Kaoru IshikawaRead
The ideas of control and improvements are often confused with one another. This is because quality control and quality improvement are inseparable.
Interpretation
What this quote means
Control and improvement in quality management are closely linked and often misunderstood as the same process.
In this quote, Kaoru Ishikawa emphasizes the distinction yet interconnectedness between quality control and quality improvement. While control focuses on maintaining standards and consistency, improvement looks toward enhancing processes and outcomes. Recognizing that these two concepts work hand-in-hand is crucial for achieving excellence in quality management.
Themes
QualityControlImprovementManagementProcess
In practice
Example use cases
This quote can be used in a presentation at a quality management seminar.
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