No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.
Interpretation
Satisfaction of customers is the key to job security and success in business.
Jack Welch emphasizes that the foundation of job security and success lies in the happiness and satisfaction of customers. By providing excellent products and services that meet the needs of customers, businesses can ensure their survival and growth, as satisfied customers are the driving force behind work creation. Ultimately, it's customer satisfaction that guarantees ongoing employment and business sustainability.
In practice
In a business seminar focusing on customer service excellence.
You've got to eat while you dream. You've got to deliver on short-range commitments, while you develop a long-range strategy and vision and implement it. The success of doing both. Walking and chewing gum if you will. Getting it done in the short-range, and delivering a long-range plan, and executing on that.
I wanted to change the rules of engagement, asking for more- from fewer. I was insisting that we had to have only the best people...If you wanted excellence, at a minimum, the ambience had to reflect excellence.
A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.
Control your own destiny or someone else will.
The idea flow from the human spirit is absolutely unlimited. All you have to do is tap into that well. I don't like to use the word efficiency. It's creativity. It's a belief that every person counts.
An overburdened, overstretched executive is the best executive, because he or she doesn't have the time to meddle, to deal in trivia, to bother people.
Only through focus can you do world-class things, no matter how capable you are.
Generally speaking, investing in yourself is the best thing you can do. Anything that improves your own talents; nobody can tax it or take it away from you. They can run up huge deficits and the dollar can become worth far less. You can have all kinds of things happen. But if you’ve got talent yourself, and you’ve maximized your talent, you’ve got a tremendous asset that can return ten-fold.
The success I have achieved in bodybuilding, motion pictures, and business would not have been possible without the generosity of the American people and the freedom here to pursue your dreams.
If you try to make such projects, unseen by others, as perfect as any human could, you'll develop skills that other professionals don't have.
I made my first investment at age eleven. I was wasting my life up until then.
When they call you and say, 'So you want to play 'Black Panther?'' if you know what 'Black Panther' is, there's no way in the world you're going to say no because there's a lot of opportunity for magic to happen.
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