No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.
Interpretation
Satisfaction of customers is the key to job security and success in business.
Jack Welch emphasizes that the foundation of job security and success lies in the happiness and satisfaction of customers. By providing excellent products and services that meet the needs of customers, businesses can ensure their survival and growth, as satisfied customers are the driving force behind work creation. Ultimately, it's customer satisfaction that guarantees ongoing employment and business sustainability.
In practice
In a business seminar focusing on customer service excellence.
You've got to eat while you dream. You've got to deliver on short-range commitments, while you develop a long-range strategy and vision and implement it. The success of doing both. Walking and chewing gum if you will. Getting it done in the short-range, and delivering a long-range plan, and executing on that.
I wanted to change the rules of engagement, asking for more- from fewer. I was insisting that we had to have only the best people...If you wanted excellence, at a minimum, the ambience had to reflect excellence.
A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.
Control your own destiny or someone else will.
The idea flow from the human spirit is absolutely unlimited. All you have to do is tap into that well. I don't like to use the word efficiency. It's creativity. It's a belief that every person counts.
An overburdened, overstretched executive is the best executive, because he or she doesn't have the time to meddle, to deal in trivia, to bother people.
I knew I became a professional when I stop paying attention to what time it was.
Financial independence is the ability to live from the income of your own personal resources.
That’s when I first learned that it wasn’t enough to just do your job, you had to have an interest in it, even a passion for it.
I thought I was going to be a bum the rest of my life.
He who wants to succeed should learn how to fight, to strive and to suffer. You can acquire a lot in life, if you are prepared to give up a lot to get it.
I would sooner fail than not be among the greatest.
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