People don't know how to listen, and it's not their fault. In school, we learn how to read, we learn how to write - but nobody teaches you how to listen.
Interpretation
Listening is a vital skill that is often overlooked in traditional education.
In this quote, Daniel H. Pink emphasizes that while we are taught reading and writing skills in school, the art of listening is frequently neglected. This lack of focus on listening can have significant implications in personal and professional communication, as effective listening is essential for understanding and connecting with others.
In practice
In a workshop on effective communication, one might quote this to emphasize the importance of teaching listening skills.
While complying can be an effective strategy for physical survival, it's a lousy one for personal fulfillment. Living a satisfying life requires more than simply meeting the demands of those in control. Yet in our offices and our classrooms we have way too much compliance and way too little engagement. The former might get you through the day, but only the latter will get you through the night.
Succeeding makes us feel good. But beating someone else makes us feel really good. Comparing ourselves to others and coming out on top creates a sense of entitlement. And when we feel entitled, we cheat more because, of course, the rules don't apply to awesome people like us.
When we make progress and get better at something, it is inherently motivating. In order for people to make progress, they have to get feedback and information on how they're doing.
We have this myth that extroverts are better salespeople. As a result, extroverts are more likely to enter sales; extroverts are more likely to get promoted in sales jobs. But if you look at the correlation between extroversion and actual sales performance - that is, how many times the cash register actually rings - the correlation's almost zero.
Too many people hold a very narrow view of what motivates us. They believe that the only way to get us moving is with the jab of a stick or the promise of a carrot. But if you look at over 50 years of research on motivation, or simply scrutinize your own behavior, it's pretty clear human beings are more complicated than that.
Greatness and nearsightedness are incompatible. Meaningful achievement depends on lifting one's sights and pushing toward the horizon.
The examination system, and the fact that instruction is treated mainly as a training for a livelihood, leads the young to regard knowledge from a purely utilitarian point of view as the road to money, not as the gateway to wisdom.
The most important lesson in the writing trade is that any manuscript is improved if you cut away the fat.
The least of the work of learning is done in the classroom.
We’re suggesting that [kids are] missing something if they don’t read but, actually, we’re condemning kids to a lesser life. If you had a sick patient, you would not try to entice them to take their medicine. You would tell them, ‘Take this or you’re going to die.’ We need to tell kids flat out: reading is not optional.
Never use a metaphor, simile, or other figure of speech which you are used to seeing in print. Never use a long word where a short one will do. If it is possible to cut a word out always cut it out. Never use the passive voice where you can use the active. Never use a foreign phrase a scientific word or a jargon word if you can think of an everyday English equivalent. Break any of these rules sooner than say anything outright barbarous.
Good writers are those who keep the language efficient. That is to say, keep it accurate, keep it clear.
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