We really don't look at our competitors. The market is big. If you focus too much on competitors, you can lose focus on the customer. If we make our customers happier, we are going to win.
Interpretation
Focusing on customers rather than competitors leads to greater success.
This quote emphasizes the importance of customer satisfaction over competitive analysis. Eric Yuan suggests that by prioritizing the happiness of customers, businesses can achieve success, as a happy customer base is more likely to drive growth and loyalty, regardless of the competitive landscape.
In practice
In a business seminar about building customer relationships.
If you see your company culture as a family, you don't want to fire someone just because their short-term performance is not good. If you do, even the people on your team who are excellent performers will look at what's going on and say, 'Someday you might fire me too.' You'll lose everyone's trust.
Zoom does not focus on revenue goals, but rather we have confidence that focusing on the happiness of existing customers and our employees will organically increase growth.
The main purpose of production is to manufacture items of good quality for daily use in abundant supply, thereby enhancing and improving the life for everyone and it is this goal that I am dedicated.
The kind of commitment I find among the best performers across virtually every field is a single-minded passion for what they do, an unwavering desire for excellence in the way they think and the way they work. Genuine confidence is what launches you out of bed in the morning, and through your day with a spring in your step.
If you want to win, do the ordinary things better than anyone else does them day in and day out.
I was never, ever physically afraid. My terms of reference were basic and simple: put the ball in the net. That was my job, that's the way I saw it, and I allowed nothing and nobody to distract me from that purpose.
For great things do not done just happen by impulse but are a succession of small things linked together.
The United States is the only country where a driver can have a successful career - either in stock cars or IndyCar - and he won't need a passport.
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