We really don't look at our competitors. The market is big. If you focus too much on competitors, you can lose focus on the customer. If we make our customers happier, we are going to win.
Interpretation
Focusing on customers rather than competitors leads to greater success.
This quote emphasizes the importance of customer satisfaction over competitive analysis. Eric Yuan suggests that by prioritizing the happiness of customers, businesses can achieve success, as a happy customer base is more likely to drive growth and loyalty, regardless of the competitive landscape.
In practice
In a business seminar about building customer relationships.
If you see your company culture as a family, you don't want to fire someone just because their short-term performance is not good. If you do, even the people on your team who are excellent performers will look at what's going on and say, 'Someday you might fire me too.' You'll lose everyone's trust.
Zoom does not focus on revenue goals, but rather we have confidence that focusing on the happiness of existing customers and our employees will organically increase growth.
My ultimate goal is for that next generation coming up, who didn't see me play, go, 'Oh, he used to play football?'
Success is not achieved by winning all the time. Real success comes when we rise after we fall.
Time is everything; five minutes make the difference between victory and defeat.
Success is a great deodorant. It takes away all your past smells.
I discovered a long time ago that if I helped people get what they wanted, I would always get what I wanted and would never have to worry.
You build a successful career, regardless of your field of endeavor, by the dozens of little things you do on and off the job.
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