Zoom does not focus on revenue goals, but rather we have confidence that focusing on the happiness of existing customers and our employees will organically increase growth.
Interpretation
Focusing on customer and employee happiness can lead to organic growth rather than solely chasing revenue goals.
Eric Yuan suggests that prioritizing the satisfaction of customers and employees is more effective for sustainable growth than merely setting revenue targets. This approach emphasizes the long-term benefits of a happy workforce and customer base, which in turn drive success naturally instead of by force.
In practice
In a business conference about customer relations.
If you see your company culture as a family, you don't want to fire someone just because their short-term performance is not good. If you do, even the people on your team who are excellent performers will look at what's going on and say, 'Someday you might fire me too.' You'll lose everyone's trust.
We really don't look at our competitors. The market is big. If you focus too much on competitors, you can lose focus on the customer. If we make our customers happier, we are going to win.
The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product.
The NBA is never just a business. It's always business. It's always personal. All good businesses are personal. The best businesses are very personal.
In business, you're trying to make a buck. God was good to me and blessed me. I made some money and started this foundation years ago, and it has grown in size. With the foundation it's a lot different, because the bottom line isn't how you can make more money or get a better return, it's helping the projects that you feel strongly about move forward.
If you don't drive your business, you will be driven out of business.
Roughly speaking, when you are dealing with business firms operating in a competitive system, you can assume that they're going to act rationally. Why? Because someone in a firm who buys things at $10 and sells them for $8.00 isn't going to last very long in that firm.
What's the most critical factor in any business decision you'll ever have to make? Basically, it boils down to this question: If this all crashes, will it bring the whole house tumbling down like a pack of cards? One business matra remains embedded in my brain - protect the downside.
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