The job can't be finished only improved to please the customer.
Competition should not be for a share of the market-but to expand the market.
Interpretation
What this quote means
Competition should focus on growing the market rather than simply dividing it among existing players.
W. Edwards Deming emphasizes that competition in business should prioritize expanding the overall market instead of merely fighting over a limited share. By encouraging innovation and collaboration, companies can work towards creating more opportunities for everyone rather than engaging in cutthroat rivalry that only leads to stagnation. This perspective fosters a healthier economic environment where all players benefit from growth.
Themes
In practice
Example use cases
During a business conference, to encourage potential partnerships, one might say, 'As W. Edwards Deming noted, competition should not just be about sharing the market, but about expanding it.'
More from W. Edwards Deming
All quotes βDon't expect smart people to listen to you without proof.
Quality begins with the intent, which is fixed by management.
Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
Just because you can measure everything doesn't mean that you should.
The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
Similar quotes
You go to any MBA program, and you will be taught the theory of the firm, that the purpose of the firm is the maximization of return on invested capital. I always thought this was a kind of lunacy.
Competition is the keen cutting edge of business, always shaving away at costs.
The greatest change in corporate culture - and the way business is being conducted - may be the accelerated growth of relationships based... on partnership.
There is no value with just one restaurant or with one person. The brand has to be bigger than the person.
We used to think that the enterprise was the hardest customer to satisfy, but we were wrong. It turns out, consumers are harder than the enterprise because the consumer will not give you a second chance.
A great business has to have a conscience. You have to know who you are and who you are not.