Studying design has made me a much, much more astute observer of this aspect of business. And I'm working mightily to improve my empathic skills. I've dramatically improved my ability to read facial expressions - and I'm trying to be a better, more attentive listener.
Interpretation
Studying design enhances one's understanding of business and empathy.
In this quote, Daniel H. Pink highlights how the study of design can significantly improve one's observational skills, particularly in a business context. He emphasizes the importance of empathy in communication, which involves not just recognizing visual cues like facial expressions but also becoming a more attentive listener to foster better connections in both personal and professional interactions.
In practice
In a workshop on effective leadership, this quote could be used to emphasize the role of design thinking in improving team dynamics.
While complying can be an effective strategy for physical survival, it's a lousy one for personal fulfillment. Living a satisfying life requires more than simply meeting the demands of those in control. Yet in our offices and our classrooms we have way too much compliance and way too little engagement. The former might get you through the day, but only the latter will get you through the night.
Succeeding makes us feel good. But beating someone else makes us feel really good. Comparing ourselves to others and coming out on top creates a sense of entitlement. And when we feel entitled, we cheat more because, of course, the rules don't apply to awesome people like us.
When we make progress and get better at something, it is inherently motivating. In order for people to make progress, they have to get feedback and information on how they're doing.
We have this myth that extroverts are better salespeople. As a result, extroverts are more likely to enter sales; extroverts are more likely to get promoted in sales jobs. But if you look at the correlation between extroversion and actual sales performance - that is, how many times the cash register actually rings - the correlation's almost zero.
Too many people hold a very narrow view of what motivates us. They believe that the only way to get us moving is with the jab of a stick or the promise of a carrot. But if you look at over 50 years of research on motivation, or simply scrutinize your own behavior, it's pretty clear human beings are more complicated than that.
Greatness and nearsightedness are incompatible. Meaningful achievement depends on lifting one's sights and pushing toward the horizon.
To be the kind of writer you want to be, you must first be the kind of thinker you want to be.
Let us have "sweet girl graduates" by all means. They will be none the less sweet for a little wisdom; and the "golden hair" will not curl less gracefully outside the head by reason of there being brains within.
If you sit kids down, hour after hour, doing low-grade clerical work, don't be surprised if they start to fidget. Children are not, for the most part, suffering from a psychological condition, they're suffering from childhood.
We have a lot of kids who don't know what works means. They think work is a four-letter word.
A dollar put into a book and a book mastered might change the whole course of a boy's life. It might easily be the beginning of the development of leadership that would carry the boy far in service to his fellow men.
And what is a good citizen? Simply one who never says, does or thinks anything that is unusual. Schools are maintained in order to bring this uniformity up to the highest possible point. A school is a hopper into which children are heaved while they are still young and tender; therein they are pressed into certain standard shapes and covered from head to heels with official rubber-stamps.
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