Vision is knowing who you are, where you're going, and what will guide your journey.
Ken BlanchardRead
If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.
Interpretation
What this quote means
Employee engagement is crucial for customer satisfaction and business success.
This quote by Ken Blanchard emphasizes the importance of having engaged employees who are invested in their work and care for the customers. Even if a business has an excellent strategy, without dedicated employees, customer service will suffer, leading customers to seek alternatives elsewhere.
Themes
Employee EngagementCustomer ServiceBusiness StrategyLeadershipSuccess
In practice
Example use cases
In a business seminar discussing the importance of employee engagement and its impact on customer satisfaction.
More from Ken Blanchard
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Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them.
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Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.
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The biggest obstacle that stalls leaders' growth is the human ego. When leaders start to think they know it all, they stop growing.
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Leadership is not about you; it's about investing in the growth of others.
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