You don't hire for skills, you hire for attitude. You can always teach skills.
Herb KelleherRead
You [the employees] are involved in a crusade.
Interpretation
What this quote means
The quote emphasizes the importance of employee engagement and commitment to a shared purpose.
Herb Kelleher's quote reflects the idea that employees should view their work as a passionate mission or crusade, rather than just a job. This mindset fosters a strong sense of purpose and belonging, encouraging individuals to go above and beyond in their contributions to the organization and its goals.
Themes
LeadershipTeamworkEngagementPurposeCommitment
In practice
Example use cases
In a team meeting to inspire collaboration among employees.
More from Herb Kelleher
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If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.
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We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
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The business of business is people.
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If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.
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