Customer satisfaction is worthless. Customer loyalty is priceless.
Jeffrey GitomerRead
Every single person in every single company is either in sales or affects sales. Every single person in every single company is either in service or affects service.
Interpretation
What this quote means
Everyone in a company plays a role in either sales or service, directly or indirectly.
Jeffrey Gitomer's quote emphasizes the fundamental role that each individual in a company plays in the broader context of sales and service. It suggests that sales and service are not limited to specific departments, but are integral to the entire organizational culture, engaging everyone in the commitment to meet customer needs and contribute to the company's success.
Themes
SalesServiceCompanyBusinessCustomerTeamwork
In practice
Example use cases
In a presentation about company culture, to illustrate the importance of every role.
More from Jeffrey Gitomer
All quotes →If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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