The purpose of an organization is to enable ordinary humans beings to do extraordinary things.
The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the MANUAL WORKER in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of KNOWLEDGE WORK and the KNOWLEDGE WORKER.
Interpretation
What this quote means
Management's role has evolved from boosting manual labor productivity to enhancing knowledge work productivity.
In this quote, Peter Drucker emphasizes the significant shift in management responsibilities from increasing the productivity of manual workers during the 20th century to now focusing on enhancing the output and efficiency of knowledge workers in the 21st century. As the nature of work changes and becomes more knowledge-based, management techniques and practices must adapt to optimize this new workforce, reflecting a transformation in the skills and contributions required in modern industries.
Themes
In practice
Example use cases
In a management seminar discussing the future of work, this quote might illustrate the shift from manual to knowledge-based productivity.
More from Peter Drucker
All quotes →In the Western tradition, we have focused on teaching as a skill and forgotten what Socrates knew: teaching is a gift, learning is a skill.
We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.
The basic economic resource - the means of production -_x000D_ _x000D_ is no longer capital, nor natural resources, nor labor._x000D_ _x000D_ It is and will be knowledge.
Unless commitment is made, there are only promises and hopes... but no plans.
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