How can any company know if its processes, products, people are safe? Only if everyone is watching and telling the truth. The first part can be assumed; the second cannot.
Margaret HeffernanRead
I don't think a true company - one that builds sustainable value - can ever only exist online or remotely.
Interpretation
A successful company needs physical presence and personal connections, not just an online existence.
Margaret Heffernan emphasizes the importance of building genuine, lasting relationships in business. While technology and remote work can enhance operations, they cannot replace the value of in-person interactions and a tangible community that contribute to a company's sustainability and success.
In practice
In a business conference, to highlight the importance of personal connections.
How can any company know if its processes, products, people are safe? Only if everyone is watching and telling the truth. The first part can be assumed; the second cannot.
Most executives I know are so action-oriented, or action-addicted, that time for reflection is the first casualty of their success.
Once you have power, you are inevitably surrounded by people who have their own agendas and will tell you whatever advances them.
If the company depends entirely on you - your creativity, ingenuity, inspiration, salesmanship or charisma - nobody will want to buy it. The risk and the dependency are too great.
Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.
Bosses and leaders everywhere should cherish the people who bring them bad news, disappointing data or hard problems.
Values-based business behavior is no longer simply an interesting option - it's crucial to your survival. Once you understand your mission and values, you have a strong basis for evaluating your practices and aligning them accordingly.
People pitch me all the time. But hopefully, you'll just go ahead and do it. We are trying to eliminate the need for pitches. I'd rather sit there and applaud. Customers buy products, not Powerpoint presentations.
Management innovation is going to be the most enduring source of competitive advantage. There will be lots of rewards for firms in the vanguard.
The lesson for businesses is you are dealing with real people. Those are your customers, those are your employees, those are your bosses, and the better you understand how real people tick, the more successfully you will be able to accomplish your goals.
The best client is a scared millionaire.
In a period of economic downturn, the overwhelming instinct is to pare back, cut costs, and lay off. If you do that, do so with your strategy in mind. The worst mistake is to cut across the board. Instead, reconnect and recommit to a clear strategy that will distinguish yourself from others.
Subscribe for the occasional hand-picked quote. No noise.