We are our choices. Build yourself a great story.
Jeff BezosRead
We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.
Interpretation
What this quote means
This quote emphasizes the importance of maintaining customer trust through low pricing over immediate profit gains.
Jeff Bezos articulates a foundational principle of his business philosophy: prioritizing customer trust and satisfaction over short-term financial gains. He suggests that by keeping prices low, the company can foster loyalty and trust with its customers, which ultimately leads to greater financial benefits in the long run, even if it seems counterintuitive based on standard pricing strategies.
Themes
TrustPricingCustomersBusinessLoyalty
In practice
Example use cases
This quote could be used in a business presentation on customer retention strategies.
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But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.
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Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.
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When you are eighty years old, and in a quiet moment of reflection narrating for only yourself the most personal version of your life story, the telling that will be most compact and meaningful will be the series of choices you have made. In the end, we are our choices.
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