The North Star has always been the same, which for us, is about making insanely great products that really change the world in some way - enrich people's lives.
Tim CookRead
Most business models have focused on self interest instead of user experience. Those are the kinds of problems we solve to solve.
Interpretation
The quote emphasizes the need for businesses to prioritize user experience over self-interest.
Tim Cook highlights a shift in business models that have traditionally prioritized self-interest over the user experience. He suggests that by solving problems related to user experience, businesses can create value for their customers and ultimately succeed in the market.
In practice
In a keynote speech at a tech conference, a leader might use this quote to inspire a focus on customer-centric innovation.
The North Star has always been the same, which for us, is about making insanely great products that really change the world in some way - enrich people's lives.
There have been people that suggest that we should have a back door. But the reality is if you put a back door in, that back door's for everybody - for good guys and bad guys.
I don't subscribe to the view some people have in the industry that you should purposefully design products that do not last that long. I don't think it is good for anyone.
When technological advancement can go up so exponentially, I do think there's a risk of losing sight of the fact that tech should serve humanity, not the other way around.
Work takes on new meaning when you feel you are pointed in the right direction. Otherwise, it's just a job, and life is too short for that.
That has always been the objective of Apple: to do things that really enrich people's lives. That you look back on and you wonder, 'How did I live without this?'
I'll tell you why I like the cigarette business. It cost a penny to make. Sell it for a dollar. It's addictive. And there's a fantastic brand loyalty.
Smart companies fail because they do everything right. They cater to high-profit-margin customers and ignore the low end of the market, where disruptive innovations emerge from.
I think I've realized that business and being polite [don't] match. You can be fair, but me being polite was not me being fair to myself.
There's a fundamental distinction between strategy and operational effectiveness.
If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
One customer well taken care of could be more valuable than $10,000 worth of advertising.
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