The North Star has always been the same, which for us, is about making insanely great products that really change the world in some way - enrich people's lives.
Tim CookRead
Companies that get confused, that think their goal is revenue or stock price or something. You have to focus on the things that lead to those.
Interpretation
Companies should prioritize their core mission and values over just financial metrics.
In this quote, Tim Cook highlights that companies often lose sight of their fundamental purpose when they focus too heavily on financial outcomes like revenue or stock price. He emphasizes the importance of concentrating on the underlying factors, such as innovation, customer satisfaction, and company culture, that drive financial success rather than solely chasing those financial metrics.
In practice
During a leadership conference, when discussing long-term business strategies.
The North Star has always been the same, which for us, is about making insanely great products that really change the world in some way - enrich people's lives.
There have been people that suggest that we should have a back door. But the reality is if you put a back door in, that back door's for everybody - for good guys and bad guys.
I don't subscribe to the view some people have in the industry that you should purposefully design products that do not last that long. I don't think it is good for anyone.
When technological advancement can go up so exponentially, I do think there's a risk of losing sight of the fact that tech should serve humanity, not the other way around.
Work takes on new meaning when you feel you are pointed in the right direction. Otherwise, it's just a job, and life is too short for that.
That has always been the objective of Apple: to do things that really enrich people's lives. That you look back on and you wonder, 'How did I live without this?'
Most of what we know about sales comes from a world of information asymmetry, where for a very long time sellers had more information than buyers. That meant sellers could hoodwink buyers, especially if buyers did not have a lot of choices or a way to talk back.
A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
Imitation can be commercial suicide.
Pretty much, Apple and Dell are the only ones in this industry making money. They make it by being Wal-Mart. We make it by innovation.
There are good examples of companies - Coca-Cola is one - that invested before there was a huge market in countries, and I think that ended up playing out to their benefit for decades to come.
Large organizations don't worship shareholders or customers, they worship the past. If it were otherwise, it wouldn't take a crisis to set a company on a new path.
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