Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.
Marshall B. RosenbergRead
I don't think you can have an authentic connection when one person is diagnosing the other.
Interpretation
True connection requires understanding and empathy, not judgment.
This quote emphasizes the importance of authenticity in relationships, suggesting that genuine connections cannot flourish if one person adopts a diagnostic or judgmental stance towards another. It highlights the necessity of empathy and understanding, rather than criticism, to foster deeper, more meaningful interactions between individuals.
In practice
This quote can be used during a workshop on effective communication in relationships.
Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.
Whether I praise or criticize someone's action, I imply that I am their judge, that I'm engaged in rating them or what they have done.
In nonviolent communication, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests. Then we may wish to reflect back, paraphrasing what we have understood. We stay with empathy, allowing others the opportunity to fully express themselves before we turn our attention to solutions or requests for relief.
All that has been integrated into NVC has been known for centuries about consciousness, language, communication skills, and use of power that enable us to maintain a perspective of empathy for ourselves and others, even under trying conditions.
The punitive use of force tends to generate hostility and to reinforce resistance to the very behavior we are seeking.
Expressing our vulnerability can help resolve conflicts.
After an hour or two of being socially on, we introverts need to turn off and recharge ... This isn't antisocial. It isn't a sign of depression.
It seems essential, in relationships and all tasks, that we concentrate only on what is most significant and important.
People - I mean couples - don't like to talk much about fighting. It's not attractive. No one likes to admit it or describe it or lay claim to it. We want our coupledoms to look... sanitized and pretty and worthy of admiration. And anger blasts are ugly. But, I think that is a crock. There is a kind of fighting that isn't ugly. There is a way for anger to come our as an energy you let loose and away. The trick is to give it a form, and not a human target. The trick is to transform rage.
If you want to have a more pleasant, cooperative teenager, be a more understanding, empathic, consistent, loving parent. If you want to have more freedom, more latitude in your job, be a more responsible, a more helpful, a more contributing employee.
You're thinking that people don't keep up old jealousies for twenty years or so. Perhaps not. Not just primitive, brute jealousy. That means a word and a blow. But the thing that rankles is hurt vanity. That sticks. Humiliation. And we've all got a sore spot we don't like to have touched.
Marriage is a bribe to make a housekeeper think she's a householder.
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